Returns/Replacements policies.
” 7 Days Replacement Guarantee “
Below is our Return Policy which applies to All Products Purchased on Arcretailer.com
This 7 Days Replacement Guarantee starts from the day you receive the Product at your Door Step.
All orders placed on arcretailer.com are covered under this 7 Days Replacement Guarantee.
All orders placed on arcretailer.com are 100% insured in Transit.
How does this Return Policy Work?
- You can return all the products that are dead on arrival or arrive in damaged or defective condition. Such items must be returned in the same condition you received them in with all the accessories. These items must also have the serial number and UPC intact.
- In case of returns of “dead on arrival” and damaged items, We reserve the right to test and inspect the product for customer misuse and issue a replacement after inspection. If the item cannot be repaired or replaced, then we will issue a refund.
The buyer has to provide the Uncut, un-paused, Clear Unboxing video, and AWB number and the packing slip must need to be visible on the unboxing video. To claim any type of physical damage unboxing video is a must.
Upon asking you’d have to provide video footage for us to observe
Overview
Our refund and returns policy lasts 7 days from Date of Delivery. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Oil Products
- Health care products
- Food Products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@arcretailercom.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@arcretailercom
Shipping returns
To return your product, you should email at [email protected] and coordinate with our customer care, they’ll guide you throughout the process!
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at admin@arcretailercom for questions related to refunds and returns.